Put post-discharge, care-gap, and scheduling outreach on Florence.
For ACOs, FQHCs, and primary care groups, Florence can call and text patients, book with the clinic on the line, document what happened, and route clinical questions to the team. We build each program from reusable templates around the measures, protocols, and systems you choose.
Start with the work your reports already expose.
Post-discharge follow-through
Define the cohort, contact window, questions, and handoff rule for each answer.
Care-gap outreach
Define the eligible cohort, invitation, booking path, reminders, and completion criteria.
Care-team capacity
Move repeatable outreach and documentation steps to Florence; keep clinical decisions with licensed staff.
Language access
Configure the workflow in any of 23 supported voice languages after deployment validation, with interpreter mode for configured three-way calls.
Choose a template. Build the program around your measure.
Medication reconciliation
Start with a post-discharge interview template, then define your timing, questions, review rules, and chart-delivery path.
See the solution →Transitional follow-up calls
Adapt the questions, booking path, and escalation rules to the transition your team manages.
Care-gap campaigns
Define the cohort, invitation, live booking path, reminders, and completion criteria for your measure.
Scheduling & inbound
Define how inbound calls, patient identification, scheduling tools, and staff handoffs work together.
Start with a patient list. Add the EHR connection as the program grows.
A roster can be the first source of truth. We can add deeper connections, including custom EHRs, around the workflow you approve.
The template is the starting point. Your operation defines the program.
Our engineers and your clinical leads define which situations warm-transfer now, what lands on tomorrow’s worklist, how after-hours questions route, and which configured systems receive each outcome.
Your pathways, workflows, and escalation rules are versioned, testable, and auditable before the program reaches a cohort.
Your nurses stay in charge. That’s the design.
Florence does the dialing, the waiting, and the typing. Configured flags include the transcript, reason, and defined handoff. Your nurses retain every clinical decision. Share this page with your clinical leads.
Begin with one cohort and one measure.
Your clinical leadership and our team agree on the cohort, measure, workflow scope, and rollout pace before the first call.
Choose the baseline
Agree on the cohort, current process, and outcome your team already measures.
Build and test the workflow
Adapt the template to your protocol, systems, and human handoffs.
Run and review
Review completed steps, open work, and handoffs against the baseline you chose.
Bring us one cohort, one measure, and one open loop.
We’ll map the workflow, human handoffs, and systems needed to run it.