From a post-discharge call to a structured medication record.
Florence asks about each medication and dose, one at a time. The voice runtime supports 23 languages, validated for each deployed workflow. She records what the patient reports, flags discrepancies for clinician review, and prepares a structured, RxNorm-coded summary. Configured connector rules determine how chart delivery is verified.
Ask, structure, verify.
Record what the patient reports
Florence works through each medication and dose, asks again when an answer is unclear, and records what the patient reports.
Prepare the review item
Direct RxNorm lookup supplies the code. Differences from the chart become review items, not clinical conclusions.
Confirm chart delivery
Where EHR delivery is configured, the platform writes the summary and reads the chart back before marking delivery verified.
Make the interview repeatable while clinicians retain every judgment call.
Define the contact window, interview, review rules, and chart-delivery path once. Florence runs that approved process while your clinicians retain every judgment call.
Inside the post-discharge window
Run inside the contact window you set.
Discrepancies routed for review
Put discrepancies on a clinician worklist.
Record linked to the conversation
Keep the structured record linked to the conversation.
Florence gathers. Your clinicians decide.
Configured protected workflows use server-side patient matching before protected actions. Florence is not authorized to diagnose, prescribe, or direct treatment. A discrepancy routes to the clinician worklist with the transcript and configured review path attached.
Med rec is one assembly of the blocks. We start from a reusable template, then build your interview, systems of record, review rules, and human handoffs into the workflow.
Explore the platform →See the full medication-reconciliation workflow.
We’ll walk through the call, coded summary, review rules, and chart-delivery path using synthetic data.