HCC Recapture
+20%
Risk-adjustment opportunity capture
Your team — everywhere, at once. Florence autonomously engages patients via empathetic voice, acts safely within clinical guardrails, and writes directly to the EHR. Scale capacity without scaling headcount.
Sarah Jenkins
Post-Discharge TCP • High Risk
09:41 AM
Florence detected an EHR ADT feed
09:42 AM
Initiated 48-hr transition call
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Engineered for uncompromising healthcare standards
CMS Early Adopter '25
Conversational AI Assistants Initiative
Watch how a single AI-powered clinical call generates an entire care workflow in real-time—from patient engagement directly to structured clinical documentation.
Post-MI Discharge
Every conversation flows through a real-time pipeline — from live transcription to protocol-driven tool execution, with full audit trail and human escalation built in.
EHR Integrations
Florence integrates with leading EHR platforms so your teams can trigger outreach, coordinate follow-up, and capture structured documentation without changing existing workflows.
Outcome Metrics
A clean performance readout for plan leaders evaluating impact on quality, utilization, and risk adjustment.
HCC Recapture
Risk-adjustment opportunity capture
AWV Completion
Annual wellness visit throughput
ED Diversion
Avoidable emergency utilization reduction
These are the three patterns we hear from care managers and health plan leaders repeatedly. Florence turns each one into a measurable, auditable workflow.
Care managers spend up to 40% of their week on unanswered calls, voicemail loops, and manual outreach retries.
Operational drag
40% of care-manager week
Why health plan VPs care: High labor spend and slower follow-up velocity create avoidable care gaps.
After discharge or specialist referral, too many patients disappear into operational silence with no closed loop.
Closed-loop risk
Low post-referral visibility
Why health plan VPs care: Leaders lose confidence in referral completion, handoff quality, and downstream outcomes.
Traditional outreach models miss multilingual, rural, and low-trust populations who are hardest to reach.
Access gap
Underserved populations fall through
Why health plan VPs care: Quality scores and member experience suffer most where access barriers are highest.
Replace manual phone banking with AI-driven, multi-channel campaigns. Florence autonomously schedules visits, drives adherence, and manages post-discharge follow-ups.
Deploy tailored workflows across specific patient registries.
Medicare Advantage Cohort B
Cardiology Dept. Discharges
Aggregate outcome metrics.
Visits scheduled or forms completed.
Human-in-the-loop triggers.
Require care manager review
Severe Asthma — Requested Call
Med Adherence — No Response (3x)
Track every interaction state.
| Patient | Method | Outcome | Status |
|---|---|---|---|
| Elena R. | AI Voice | Scheduled Appt | Done |
| Marcus T. | SMS Flow | Sent link | Pending |
| David K. | AI Voice | Left Voicemail | Attempt 1 |
| Priya M. | SMS Flow | Symptom flagged | Escalated |
| Robert C. | AI Voice | AWV completed | Done |
| Helen T. | SMS Flow | Confirmed meds | Done |
| James W. | AI Voice | Will call back | Contacted |
| Maria G. | AI Voice | No answer | Attempt 2 |
| Dorothy A. | SMS Flow | Patient declined | Declined |
| William P. | AI Voice | Scheduled Feb 26 | Done |
Florence dynamically switches between conversational voice and interactive SMS in 30+ languages.