Your team — everywhere, at once. Florence autonomously engages patients via empathetic voice, acts safely within clinical guardrails, and writes directly to the EHR.
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Engineered for uncompromising healthcare standards
CMS Early Adopter '25
Conversational AI Assistants Initiative
Watch how a single AI-powered clinical call generates an entire care workflow in real-time—from patient engagement directly to structured clinical documentation.
Post-MI Discharge
Configure exactly what your team needs to capture, then launch population-scale Florence phone campaigns that automatically check in with patients and write every outcome into structured, workflow-ready data.
Newton Campaigns
Population-level autonomous outreach, monitored in real time
4
Campaigns Shown
1,771
Total Patients Targeted
77%
Avg. Outreach Complete
69%
Avg. Success Rate
70
Total Escalations
Automated outreach to all eligible patients who have not yet scheduled their Annual Wellness Visit this measurement year.
847
Targeted
91%
Outreach
12
Esc.
Jul 1, 2025 - Sep 30, 2025 | 74% success rate
Live Activity
Proactive outreach to patients with chronic conditions who have not refilled key medications in the past 30 days.
312
Targeted
68%
Outreach
23
Esc.
Oct 1, 2025 - Oct 31, 2025 | 61% success rate
Live Activity
Automated 48-hour post-discharge outreach for all patients discharged from partner hospitals during November.
89
Targeted
100%
Outreach
4
Esc.
Nov 1, 2025 - Nov 30, 2025 | 87% success rate
Live Activity
Monthly automated check-in calls for all enrolled CCM patients to capture symptom changes and medication adherence.
523
Targeted
55%
Outreach
31
Esc.
Oct 1, 2025 - Dec 31, 2025 | 52% success rate
Live Activity
EHR Integrations
Florence integrates with leading EHR platforms so your teams can trigger outreach, coordinate follow-up, and capture structured documentation without changing existing workflows.
Outcome Metrics
A clean performance readout for plan leaders evaluating impact on quality, utilization, and risk adjustment.
HCC Recapture
Risk-adjustment opportunity capture
AWV Completion
Annual wellness visit throughput
ED Diversion
Avoidable emergency utilization reduction
These are the three patterns we hear from care managers and health plan leaders repeatedly. Florence turns each one into a measurable, auditable workflow.
Care managers spend up to 40% of their week on unanswered calls, voicemail loops, and manual outreach retries.
Operational drag
40% of care-manager week
Why health plan VPs care: High labor spend and slower follow-up velocity create avoidable care gaps.
After discharge or specialist referral, too many patients disappear into operational silence with no closed loop.
Closed-loop risk
Low post-referral visibility
Why health plan VPs care: Leaders lose confidence in referral completion, handoff quality, and downstream outcomes.
Traditional outreach models miss multilingual, rural, and low-trust populations who are hardest to reach.
Access gap
Underserved populations fall through
Why health plan VPs care: Quality scores and member experience suffer most where access barriers are highest.
