Amplify Your Care Team.
Engage Every Member.

Orchestrate 10,000+ concurrent member interactions with MD oversight, longitudinal data, and clear audit trails.

Florence carries your care plan forward between member touchpoints.

10,847 Members Engaged Now
94.9% Auto-Resolved
1.3s Response Time
FLORENCE OPERATIONS CENTER
LIVE
FLORENCE AI CORE ACTV ACTV SCHD SCHD ALRT LIVE METRICS Active: 1,247 Queue: 89 Alerts: 3 --:--:-- UTC

Care Management Console

Florence AI with Human Oversight

Margaret Chen
Florence: "Hi Margaret, this is Florence calling for your monthly check-in..."
2 min ago Active
Robert Johnson
Member: "Yes, I can make the appointment Thursday"
5 min ago Scheduling
Maria Rodriguez
Florence: "Your A1C results show great improvement..."
8 min ago Active

Margaret Chen

CCM Enrolled • 20 min/month used • Next Check-in: 3 days
CCM Active
F
Hi Margaret, this is Florence calling for your monthly chronic care management check-in. How have you been feeling since we last spoke?
Pretty good, but I've been having some swelling in my ankles again.
F
I see. Let me check your recent weight logs. Have you been weighing yourself daily as we discussed? Also, have you been limiting your sodium intake?

CCM Care Plan Goals

Daily weight monitoring
Reduce sodium to <2000mg/day
Medication adherence >90%
Walking 15 min daily

Intelligence System

Six breakthrough capabilities. One unified platform. Complete longitudinal records powering every decision.

🧬
Chronicity Matrix™
150+ Conditions

Multi-morbidity orchestration

🚑
Transition Compass™
15 min

ADT response time

🧠
EmpathyCore™
78.2%

Cognitive decline detection

📊
Predictive Intelligence™
90 days

Gap prediction horizon

🔗
Complete Interoperability™
95%

Provider coverage

🛡️
Clinical Validation
3 AMCs

Academic partnerships

Chronicity Matrix™: Multi-Morbidity Orchestration at Scale

The industry's first real-time condition interaction engine analyzing 150+ Medicare-prevalent conditions simultaneously

❤️💊
Cardiovascular + Diabetes
Most common interaction

Florence identifies when beta-blockers for CHF mask hypoglycemia symptoms in diabetic patients, automatically adjusting monitoring protocols.

Cascade Risk: Heart medication → Masked low blood sugar
🫘💉🩸
CKD + Hypertension + Diabetes
Triple threat detection

Chronicity Matrix™ manages the delicate balance between ACE inhibitors, metformin dosing, and potassium levels across all three conditions.

20+ medication interactions tracked
🫁❤️
COPD + CHF Differentiation
Preventing misdiagnosis

AI distinguishes between COPD exacerbation and CHF decompensation using complete clinical data, preventing inappropriate treatments.

95% accuracy in differentiation

Specialist Coordination Intelligence

Florence automatically identifies and resolves contradictory recommendations from multiple specialists

18.7
Average providers per Medicare patient
100%
Specialist notes analyzed
35%
Fewer medication conflicts

Transition Compass™: Real-Time Care Coordination

15-minute response from discharge to patient contact. 95% of US hospitals covered.

0
Discharge Event
5
min: ADT Received
10
min: Care Plan Generated
15
min: Patient Contact

Discharge Orchestration Engine

  • Automated appointment scheduling with all specialists
  • Medication reconciliation across all pharmacies
  • Home health and DME coordination
  • Transportation arrangement and confirmation

24/7 Emergency Response Protocol

  • Severity assessment algorithm
  • Nurse triage escalation
  • Direct 911 activation when needed
  • Provider notification in real-time

EmpathyCore™: Vocal Biomarker Intelligence

Industry-leading emotional intelligence detecting cognitive decline, depression, and health deterioration through voice

🧠
78.2%
Cognitive Decline
90-day early detection
😔
85%
Depression Screening
Before clinical presentation
😰
92%
Anxiety Detection
Real-time assessment
😣
88%
Pain Level
Non-verbal indicators

Adaptive Conversation Engine

Florence adjusts communication style in real-time based on emotional state and cognitive function

35%
Better adherence
90%
Satisfaction score
30+
Languages supported

Predictive Care Gap Intelligence™

90-day early warning system with 85% accuracy. Close gaps in the same measurement year.

🔬
Lab Trend Analysis
Silent non-adherence detection
🎯
90-Day Prediction
ML models identify risk
📞
Proactive Outreach
Florence engages member
Gap Closed
Same-year Stars impact

Medication Adherence

85%
Prediction accuracy

Preventive Screening

75%
Completion rate

Disease Control

65%
In-range metrics

Why Florence Succeeds Where Others Fail

Complete member intelligence before first contact

📞
Every Number, Every Time
Florence has instant access to all contact methods through LexisNexis integration - home, mobile, work, emergency contacts. Never loses touch with a member.
Powered by LexisNexis Risk Solutions
🗣️
Speaks Their Language
Automatically detects and switches to member's preferred language. Currently supporting 12 languages with cultural competency built in.
Real-time translation engine
Omnichannel Persistence
Seamlessly moves between voice, SMS, and WhatsApp based on member preference and response patterns. 87% connection rate vs 23% industry average.
Multi-channel orchestration
🧠
Complete Context
Knows full medical history, recent events, medications, providers, and preferences before dialing. No awkward information gathering.
HIE + ADT + Claims integration
🕐
24/7 Availability
Members answer when convenient for them. Early morning, late night, weekends. Florence is always ready, never tired.
Always-on infrastructure
👥
Human Supervised
Every interaction monitored by clinical team. Instant escalation for complex cases. Your team maintains full control and oversight.
Clinical oversight dashboard

Hear Florence in Action

Experience the empathy and clinical precision of our conversational AI

Post-Discharge Follow-Up
Florence reaches out within 2 hours of discharge, preventing readmission through medication reconciliation
HEDIS Gap Closure
Scheduling overdue mammogram screening with transportation arrangement and reminder setup
Medication Adherence
Diabetic member with low PDC gets personalized barriers assessment and pharmacy coordination
Complex Care Navigation
Multi-morbidity member gets coordinated specialist appointments and transportation assistance
Policy alignment: Built to interoperate under TEFCA's "baseline legal and technical requirements"; designed to avoid information‑blocking "disincentives"; and aligned with CMS's Health Tech Ecosystem to "kill the clipboard".
"We pledge to build conversational AI assistants that enhance human connection in healthcare." - CMS Health Tech Ecosystem Early Adopters

What we measure in pilots

  • • 7‑day post‑discharge contact rate and time‑to‑contact
  • • Medication reconciliation completion and ADE flags
  • • Follow‑up scheduling and kept‑visit rate
  • • Risk‑adjusted 30‑day ED revisits/readmissions
  • • Gap closure (med adherence, A1c, BP), CAHPS experience signals
Context: Medicare's risk‑adjusted readmission rate remains about "15.0%"; ADEs drive "~500k hospitalizations" annually.

Ready to Transform Your MA Performance?

Schedule an executive briefing to see Florence in action

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