Florence answers immediately, follows your protocols, and escalates to your on‑call team—with a complete longitudinal record in view.
Evidence‑based protocols from ADA, ACC, GOLD, and more. (Conversational — via voice.)
Clinical pathways guide Florence's AI decisions during phone conversations. Each pathway includes red flags, triage questions, self‑care instructions, and clear escalation triggers. Everything happens through natural conversation — Florence works under your protocols, not as a replacement for medical care. Your patients get consistent, protocol‑driven triage at 2am Sunday just as they would during office hours.
Orthopedics NP confers with Florence about day‑3 arthroscopy bruising & 99°F. Florence screens for red flags and guides home care, avoiding an unnecessary ED visit.
Primary care on‑call triages inversion injury at home. Ottawa ankle rules applied by Florence; plan is RICE, NSAIDs, and next‑day x‑ray if weight bearing is limited.
Care team member asks Florence to risk‑stratify cough with fever. No tachypnea or desaturation detected; supportive care and return precautions, no ED.
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